Comments on: Best investment of non-billable time http://www.thelawyercoach.com/2006/best-investment-of-non-billable-time/ by Allison Wolf Fri, 27 Mar 2009 02:43:49 -0700 hourly 1 http://wordpress.org/?v=abc By: Paul Reynolds http://www.thelawyercoach.com/2006/best-investment-of-non-billable-time/comment-page-1/#comment-5 Paul Reynolds Thu, 04 Jan 2007 02:49:27 +0000 http://www.thelawyercoach.com/?p=16#comment-5 In my experience as a long time cosumer of legal services lawyers who actually visit the operations of the client are very rare. Other surprising ommissions are not reading the annual report of exisiting clients or not setting a "news alert" at Yahoo or Goggle under the client's name. The good thing is that the small % of lawyers who do any of these things stand out by a mile. Beyond the excellent points you make another great reason for nurturing exisiting clients is the ease with which you can pitch for more work. Unlike the new client one can generally assume that the old client knows and trusts you/firm and are comfortable with your hourly rates. In my experience as a long time cosumer of legal services lawyers who actually visit the operations of the client are very rare. Other surprising ommissions are not reading the annual report of exisiting clients or not setting a “news alert” at Yahoo or Goggle under the client’s name. The good thing is that the small % of lawyers who do any of these things stand out by a mile.

Beyond the excellent points you make another great reason for nurturing exisiting clients is the ease with which you can pitch for more work. Unlike the new client one can generally assume that the old client knows and trusts you/firm and are comfortable with your hourly rates.

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